Ticketing Support System & Content Management Solution
Case
Project info
The family of products called EdgeFrame included Support Ticketing Helpdesk and Content Management System designed in early 2006.
Helpdesk system targeting large corporates and Czech governmental agencies while Content Management System (CMS) targeted mainly small and mid-size websites with requirement of frequent content changes on demand.
Some of helpdesk clients: Ministry of Foreign Affairs, Ministry of Regional Development, University of Chemistry and Technology Czech Telecommunication Office aand others.
Some of CMS clients: Volkswagen Group, BMW Invelt, Starobrno Brewery, Heineken Brewery and others.
Idea, sales and RFIs
Design & development
Custom development
Service level agreements
EdgeFrame was designed in 2006 and was adopted by several governmental agencies and large companies
EdgeFrame Helpdesk and CMS references
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